Herb Niehausd is dedicated to providing customers with high-quality outdoor sofa products and a clear, transparent shopping experience. To safeguard your rights and regulate transaction practices, please carefully read the following Terms of Service before making a purchase.
I. Scope of Services
Herb Niehausd primarily sells outdoor sofas and patio furniture products; all merchandise is displayed and sold exclusively through online channels. We provide customers with product consultation, order processing, logistics and delivery services, as well as after-sales support.
II. Order Processing and Shipping Information
To ensure efficient delivery, we have established the following standard procedures:
Order Processing Time: Same-day processing (orders enter the processing workflow immediately upon confirmation).
Shipping Origin: United States Warehouse.
Delivery Time: Approximately 2 days (actual delivery times may vary slightly depending on the region).
We arrange for shipment as soon as possible after an order is generated to ensure that customers receive their merchandise in a timely manner.
III. Return and Refund Policy
We offer reasonable guarantees regarding returns, exchanges, and refunds:
Return Period: Return requests may be submitted within 30 days of receipt.
Refund Processing Time: Refunds are completed within 3 days of approval.
Eligible Returns: We accept returns for reasons such as product defects, shipping damage, or discrepancies between the received item and the product description.
Required Documentation: In certain cases, customers may be required to provide order details and relevant photographs as proof.
The return shipping address will be provided separately by our customer service team once a return request has been submitted (please contact us via the customer service portal located on the right side of the page to obtain the detailed address).
IV. Billing Terms (Important)
This platform adheres to the following billing principles:
All merchandise transactions are processed as one-time purchases.
There are no subscription fees or hidden charges.
The order total constitutes the final settlement amount (excluding potential international taxes or customs duties, which may apply depending on local regulations).
Once an order payment is confirmed, a binding one-time sales contract is deemed to have been established.
V. After-Sales Service
We provide basic after-sales support, including:
Order inquiries and shipment tracking.
Product usage consultation.
Processing of returns and exchanges.
Assistance with shipping-related issues.
We are committed to responding promptly to customer needs—within reasonable limits—to enhance your overall shopping experience.
VI. Important Notice
Due to sustained financial losses, the merchant has decided to conduct a liquidation sale at a loss.
This liquidation event serves as an inventory optimization and capital recovery initiative. All outdoor sofa products are being offered at significantly discounted prices; inventory is limited and available only while supplies last. VII. Disclaimer of Liability
The merchant shall not be held liable for any additional compensation in the event of delays caused by force majeure factors (such as adverse weather, logistical delays, customs inspections, etc.).
Customers are responsible for ensuring the accuracy of the shipping information provided; any losses incurred as a result of inaccurate information shall be borne solely by the customer.
Herb Niehausd: Thank you for your support and understanding. We will continue to refine our services to provide you with an even superior shopping experience for outdoor furniture.