Herb Niehaus has always prioritized the customer shopping experience and the protection of customer rights. To ensure you can select our outdoor sofa products with complete peace of mind, we have established the following clear and transparent Return and Refund Policy.
I. Scope of Returns
We accept eligible return requests, specifically covering the following situations:
The product has quality defects.
The product was damaged during transit.
The actual product received does not match the product description.
Customer dissatisfaction due to personal reasons (returns accepted even after the product has been unboxed).
📌 Important Note: We accept returns for “unboxed products”; opening the package does not disqualify you from making a valid return request.
II. Return Time Limits
⏳ Return Period: Return requests may be submitted within 30 days of the delivery receipt date.
Requests submitted more than 30 days after receipt cannot be processed; please contact Customer Service promptly to resolve any issues.
III. Return Process
To ensure a smooth return process, please follow these steps:
Contact Customer Service to submit a return request.
Provide your order details and, if applicable, necessary photos of the product (e.g., to show defects or damage).
Once your request is approved by Customer Service, you will be provided with the return shipping address (please contact Customer Service via the link on the right side of the page to obtain this).
Ship the product back according to the provided instructions.
Once our warehouse confirms receipt of the returned item, we will proceed with processing your refund.
IV. Return Shipping Address
📦 Address: 879 Beaver St, Orrville, OH, 44667
V. Refund Details
💳 Refund Processing Time: Refunds are processed within 3 days of approval.
Refunds will be returned to the original payment method used for the purchase.
The actual time it takes for the funds to appear in your account may vary slightly depending on your specific payment provider.
VI. Shipping and Logistics Information (Supplementary Details)
📍 Shipping Origin: USA Warehouse
⏱ Order Processing Time: Orders are processed on the same day they are placed.
🚚 Shipping Transit Time: Delivery typically takes approximately 2 days.
VII. Billing and Transaction Nature
All orders constitute a one-time purchase transaction.
There are no subscription fees or hidden charges.
Placing an order constitutes the completion of a one-time sales contract.
VIII. Important Announcement
Due to sustained financial losses, the merchant has decided to conduct a clearance sale to liquidate inventory.
This Return Policy remains fully in effect during the clearance period, aiming to safeguard customer rights while simultaneously optimizing inventory and recovering capital. All outdoor sofas are being sold at clearance discount prices; quantities are limited and available only while supplies last. 9. Contact Us
If you need to initiate a return or have any after-sales inquiries, please contact us via the following methods:
Email: herb.niehaus@terrazaliving.shop
Phone: 3303175270
Herb Niehaus thanks you for your understanding and support. We will continue to refine our services to provide you with an even more reassuring shopping experience for your outdoor furniture needs.